Due to increased volume and the impact of COVID-19, we're experiencing delays in returns processing and your order may take longer than usual to arrive.
We want you to be completely happy with your Ruahh purchase. If for any reason you are not satisfied, we will gladly accept new and unused merchandise for return. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Proof of purchase is required. Item must still be in its original condition. Please select one of the reason codes against your return.
- Email email@example.com and request a Return Authorization form and pre-paid USPS/UPS return shipping label. Please provide your order number and reason for the return.
- Pack the item(s) in the original packaging and shipping box.
- Include the Return Authorization form and original packing slip.
- If you choose to use a courier other than UPS, please make sure to use a courier service with tracking capability (USPS, FEDEX) and ship to:
c/o Hammond Logistics
10813 COBALT DRIVE
Aubrey, TX 76227
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Merchandise returned to firstname.lastname@example.org will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Expedited shipping fees are non-refundable. Ruahh will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For any other information regarding our returns policy, please contact
Ruahh.com cannot accommodate automatic exchanges at this time. Please return the original item you wish to exchange for a refund using the applicable Conditions or guidelines above. A new order can then be placed on ruahh.com for the exchange item. Please note new orders are subject to merchandise availability.